Privacy Policy

KvL & KaTe Logistics (UK) LTD is the controller for the personal data described in this policy.

• Account details such as name, email address, telephone number and company name.
• Licence, plan, subscription, activation and device identifiers needed to provide and protect your products.
• Limited usage totals, such as quotes sent or monitored, where a product reports them for plan limits and account administration.
• Support messages, billing references and records of your legal acceptance.
• Security and technical records needed to prevent misuse and diagnose faults.

Payment card details are handled by Stripe and are not stored in the KvL Software database.

• Contract: to create accounts, supply licences, activate devices, apply plan limits and provide support.
• Legitimate interests: to secure the service, prevent licence abuse, improve reliability and administer the business.
• Legal obligation: to keep required tax, accounting and compliance records.
• Consent: where the law requires permission for optional communications or non-essential storage.

We use carefully selected providers including Supabase for authentication and database services, Stripe for payments and subscription management, Vercel for website hosting, and the Chrome Web Store for extension distribution.

Where the CX Assistant distance feature is enabled, only the normalised postcode or coordinates required for routing are sent to postcodes.io and OSRM. Licence keys, company names and quote values are not sent to those routing services.

Some service providers may process data outside the United Kingdom. Where this happens, we rely on appropriate contractual or legal safeguards required by UK data protection law.

Account, licence and subscription records are kept while the account or licence is active and afterwards only as long as needed for support, security, legal and accounting purposes. Support and technical logs are reviewed and removed when they are no longer required.

Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or objection. You may also withdraw consent where processing relies on consent.

If you are not satisfied with our response, you can complain to the Information Commissioner's Office.

KvL Software products are independent third-party tools. Courier Exchange is operated by Transport Exchange Group Ltd. KvL Software is not affiliated with, endorsed by or approved by Courier Exchange or Transport Exchange Group.