Refund Policy

Review the product description, plan features, device allowance and billing frequency before checkout. Where a trial is offered, use it to confirm that the product fits your workflow and environment.

You can cancel a recurring subscription before its next renewal through the billing portal where available, or by contacting support. Cancellation normally prevents future charges and access continues until the paid period ends.

• Contact us promptly with the account email, product and purchase date.
• For security, provide only the final six characters of the licence key in ordinary email.
• Explain the fault or reason for the request so we can investigate.

Refunds are assessed according to the circumstances, product access already supplied, the applicable consumer or business contract, and UK law. Approved refunds are returned through the original payment method.

If digital content is faulty, unavailable or materially different from its description, contact us so we can repair, replace or provide any remedy required by law.

Nothing in this policy limits rights you may have under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable law.

UK guidance is available from GOV.UK.